cv992 Terms and Conditions

cv992 ("Platform", "we", "our") is an online casino and betting platform operated for players in Bangladesh. These terms and conditions constitute a legal agreement between cv992 and its users ("you", "user").

Even if these terms are translated into English or any other language, the version published in Bengali shall be considered final and binding. In the event of any dispute, the Bengali text shall take precedence.

cv992 reserves the right to deny any person access to the platform at any time, for any reason, and without prior notice. By using the platform, you agree to comply with the current terms and conditions and our Privacy Policy.

1.1 Scope of Application

These terms and conditions apply to all products, services, games, bonuses, and promotional activities of cv992. These terms remain in effect for any activity including visiting the website, creating an account, making deposits, placing bets, or claiming rewards.

1.2 Relationship with Other Policies

Alongside these terms, our Privacy Policy and Responsible Gaming Policy apply equally. If any conflict arises between these documents, these terms and conditions shall take precedence.

To create an account on cv992 and enjoy the benefits of the platform, the following eligibility requirements must be met:

2.1 Age Requirement

• You must be 21 years of age or older to register an account.
• Use of cv992 by minors is strictly prohibited.
• We may request a national identity card or passport for age verification at any time.
• An account may be temporarily suspended until age verification is completed.

2.2 One Person, One Account

Each person may open only one account. Opening multiple accounts under the same person's name — whether using the same device, IP address, or payment method, or otherwise — is strictly prohibited and may result in suspension of all accounts.

2.3 Providing Accurate Information

You must provide truthful, accurate, and complete information at the time of registration. Providing false or misleading information may result in account termination. If any information changes, you must notify us as soon as possible via live chat.

2.4 Account Security

• It is your responsibility to keep your login credentials (username and password) confidential.
• You may not allow anyone else to use your account.
• If you suspect unauthorized access, you must notify our support team immediately.
• The user is responsible for all activity on the account.

3.1 Accepted Payment Methods

cv992 currently supports the following payment methods:

• bKash — Minimum deposit ৳100
• Nagad — Minimum deposit ৳100
• Rocket — Minimum deposit ৳100
• Bank Transfer — Minimum deposit ৳100

3.2 Deposit Conditions

• You must use only a payment account registered in your own name.
• Deposits from third-party accounts are not accepted and may result in account suspension.
• In the event of any dispute regarding a deposit amount, proof of transaction (screenshot or reference number) must be sent to the support team.
• cv992 is not liable for delays in deposit processing caused by technical errors — however, we will assist in resolving the issue.

3.3 Withdrawal Conditions

• The minimum withdrawal amount is ৳800.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals are typically completed within 30 minutes to 3 hours. However, processing time may be longer if KYC verification is pending.
• Account verification (KYC) may be required before a withdrawal can be processed.
• Winnings from bonuses require wagering conditions to be met before withdrawal.

3.4 Anti-Money Laundering

cv992 is strictly committed to preventing money laundering and terrorist financing. In the case of suspicious transactions, we reserve the right to temporarily suspend the account and conduct additional verification.

cv992 offers various bonuses and promotional offers for new and existing players. These benefits are subject to the following conditions:

4.1 Welcome Bonus

• New members will receive a 200% bonus on their first deposit, up to a maximum of ৳5,000.
• A minimum deposit of ৳100 is required to receive the welcome bonus.
• The wagering requirement for this bonus is 25x (meaning you must wager 25 times the total of the deposit plus the bonus amount).
• Bonus funds cannot be withdrawn before the wagering conditions are met.
• Each person, family, home address, or device may receive the welcome bonus only once.

4.2 General Bonus Terms

• All bonus offers have a specified validity period — expired bonuses are automatically cancelled.
• Wagering conditions must be met before a bonus can be withdrawn.
• Some games may contribute a limited amount toward bonus wagering — details will be stated in the terms of each bonus.
• cv992 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If any suspicious activity related to bonuses (such as bonus abuse) is detected, the bonus will be cancelled.

4.3 VIP Program

cv992's VIP program has four tiers — Bronze, Silver, Gold, and Platinum. The weekly cashback benefit at each tier is as follows:

• Bronze — Up to 0.2% weekly cashback
• Silver — Up to 0.4% weekly cashback
• Gold — Up to 0.6% weekly cashback
• Platinum — Up to 0.8% weekly cashback

Advancement to a VIP tier depends on your gaming activity and loyalty to the platform. VIP benefits do not create any financial or legal rights — they are at the discretion of cv992.

5.1 Betting Rules

Each game has its own rules, which can be found in that game's interface. General betting rules:

• The minimum and maximum bet amounts for each game are displayed on the game page.
• Once a bet is confirmed, it cannot be changed or cancelled.
• If a bet is voided due to a disconnection, the result of that round shall be considered final.
• If an incorrect payout occurs due to a technical error, cv992 reserves the right to correct it.

5.2 Game Providers

cv992 works with various world-class game providers, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, PG Soft, JILI, Ezugi, and many more. Each game provider operates under its own rules.

5.3 Sports Betting

• For sports betting, wins and losses will be confirmed only after the event result is announced.
• If an event is cancelled, the bet amount may be refunded — this is at the discretion of cv992.
• Betting is available on all major events including BPL, IPL, T20, ICC tournaments, and the FIFA World Cup.

The following activities are strictly prohibited on the cv992 platform:

• Playing games using fraudulent methods, software bots, or automation.
• Abusing the bonus system or claiming bonuses through multiple accounts.
• Using third-party accounts or payment methods.
• Participating in money laundering or illegal financial activities.
• Attempting cyberattacks, hacking, or breaking the platform's security systems.
• Harassing other players or engaging in inappropriate behaviour.
• Creating or managing an account on behalf of a minor.
• Registering an account using a false identity.

If any of the above activities are proven, the account will be immediately and permanently terminated and all funds may be forfeited.

7.1 Closure by the User

You may request account closure at any time through our 24/7 live chat or by email ([email protected]). Any remaining valid balance may be withdrawn before the account is closed (provided wagering conditions have been met).

7.2 Suspension/Termination by cv992

cv992 may temporarily suspend or permanently terminate an account under the following circumstances:

• Violation of these terms and conditions.
• Fraudulent activity or suspicious transactions.
• Failure to provide KYC verification information.
• Being inactive for a long period (more than 12 months).
• Taking self-exclusion under the responsible gaming policy.

cv992 bears no liability in the following circumstances:

• Loss caused by internet disconnection or technical failure of a device.
• Loss resulting from your own negligence or disclosure of account information to a third party.
• Platform unavailability due to technical errors, server outages, or scheduled maintenance.
• Technical issues on the part of a third-party game provider.
• Service suspension due to local legal changes related to gambling laws.

cv992 provides its services on an "as is" basis and makes no guarantee of uninterrupted or error-free service. However, we always strive to maintain the highest standards.

Details on how your personal information is collected, stored, and used can be found in our Privacy Policy. In brief:

• Your personal information will not be sold to third parties.
• All data is kept secure through SSL encryption technology.
• Documents required for KYC verification are stored safely.
• Information may be shared with authorities to meet legal requirements.

cv992 places the highest importance on responsible gaming. We believe gaming should be for entertainment, not as a source of income.

• You can set your own deposit, loss, or session limits yourself.
• If you wish, you can temporarily or permanently exclude yourself from the platform.
• If you run into gaming problems, get support through our 24/7 live chat.

Visit our Responsible Gaming page for more details.

11.1 Filing a Complaint

For any dispute or complaint, first contact us through our 24/7 live chat support or email us at [email protected]. Please include a description of the complaint, details of the relevant transaction or game, and any supporting evidence.

11.2 Resolution Process

• Once a complaint is received, our team will begin an investigation.
• An initial response is generally provided within 3–7 business days.
• Complex cases may take longer to resolve — you will be informed if that is the case.
• cv992's decision will be considered final unless another legal process is pursued.

11.³ Disputes Regarding Game Results

In disputes over game results, server logs will be considered the final evidence. Data obtained from the game provider's system will form the basis of cv992's decision.

cv992 reserves the right to change, amend, or update these terms and conditions at any time. Changes will:

• Take effect as soon as they are published on this page.
• Notice may be given by email or through the platform for significant changes.
• Continued use of the platform after changes will be taken as acceptance of the new terms.

It is therefore recommended that you visit this page regularly. If you have any questions, please contact our support team.