cv992 Privacy Policy
Your personal information is our highest priority. This policy clearly explains how your information is collected, used, and protected.
About This Policy
cv992 ("we", "our", "platform") operates a trusted online casino and betting platform for players in Bangladesh. We believe that protecting the privacy of every user's personal information is our fundamental responsibility.
This privacy policy will inform you about what types of information cv992 collects, the purposes for which it is used, who it may be shared with, and the steps we take to protect your information. By using cv992's services, you agree to the terms of this privacy policy.
This policy should be read together with our Terms and Conditions and Responsible Gaming policy. If you have any questions, please contact our support team.
What Information We Collect
cv992 may collect the following types of information. Details of each type of information are provided below:
1.1 Registration and Identity Information
When you create an account on cv992, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- National ID or passport number (for identity verification)
- Permanent address
- Username and password
1.2 Financial Information
We collect financially related information to manage deposit and withdrawal transactions:
- bKash, Nagad, Rocket account numbers (for transaction purposes only)
- Bank account details (where applicable)
- Transaction history and amounts
- Date and time of deposits and withdrawals
1.3 Gaming Activity Information
To ensure safe and fair gaming, we record information about your gaming behaviour:
- List of games played and results
- Betting amounts and patterns
- Win and loss history
- Total session duration
1.4 Technical and Device Information
To ensure the security and performance of the platform, we automatically collect certain technical information:
- IP address and device identifier
- Browser type and version
- Operating system information
- Cookies and session data
- Login time, date, and location
Purpose of Information Use
cv992 uses your personal information for the following legitimate purposes. We never use your information in an improper manner without your consent.
2.1 Account Management and Service Delivery
We use your information to keep your cv992 account active, complete the login process, and provide you with all gaming services.
2.2 Identity Verification and Fraud Prevention
Information is verified to confirm ownership of each account, to prevent access by minors (21+ age limit), and to prevent any form of financial fraud.
2.3 Financial Transaction Processing
Financial information is required to correctly process your deposit and withdrawal requests via bKash, Nagad, Rocket, and bank transfer.
2.4 Customer Support
Our 24/7 Bengali live chat support team may view your account information to resolve your issues. This information is used solely for support purposes.
2.5 Platform Development and Security
Technical information is analysed to improve the performance of the cv992 platform, identify technical issues, and ensure cybersecurity.
2.6 Responsible Gaming
We analyse information about your gaming behaviour to identify addiction risks and arrange support where necessary.
2.7 Legal Compliance
Information is retained to comply with applicable laws and regulations and to respond to lawful requests from authorities.
Cookies Policy
The cv992 website uses cookies and similar technologies that improve your browsing experience.
3.1 Essential Cookies
These cookies are essential for the platform to function correctly. They maintain your login session, ensure security, and help complete transaction processes. These cookies cannot be disabled.
3.2 Functional Cookies
These cookies remember your preferences, such as language selection and display settings. They personalise your experience.
3.3 Analytical Cookies
These cookies tell us how users are using the platform. This information helps us improve the site. These cookies do not directly identify you.
3.4 Cookie Controls
You can disable non-essential cookies at any time by going to your browser settings. However, this may limit some functionality of the platform.
Sharing Information with Third Parties
cv992 never sells your personal information or shares it with third parties for advertising purposes. However, sharing information may be necessary in certain circumstances:
4.1 Payment Processors
Necessary financial information is shared with the relevant payment providers to complete bKash, Nagad, Rocket, and bank transfer processes. These third parties are governed by their own privacy policies.
4.2 Technology and Service Providers
Certain technology service providers (such as server hosting and cybersecurity) have limited access to information in order to operate our platform. They operate under strict confidentiality agreements.
4.3 Legal Requirements
Necessary information may be provided in compliance with court orders, lawful requests from government authorities, or legal obligations.
4.4 Fraud Prevention
Necessary information may be provided to relevant investigative authorities to prevent financial fraud or criminal activity.
Data Retention and Security
5.1 Retention Period
cv992 retains your information while your account is active. Even after an account is closed, certain information may be retained for a specified period to fulfil legal obligations. After this period, the information is securely deleted.
5.2 Security Measures
cv992 uses industry-standard technical measures to protect your information:
- SSL (Secure Socket Layer) encryption — all data transfers secured
- End-to-end encryption — for sensitive information
- Two-Factor Authentication
- Regular security audits and vulnerability testing
- Information stored in secure data centres
- Access control — only authorised staff can access information
5.3 In the Event of a Data Breach
If a data breach occurs, cv992 will notify affected users as quickly as possible and take the necessary steps to minimise harm.
Your Data Rights
As a cv992 user, you have the following rights regarding your own personal information:
6.1 Right to Know
You can find out at any time what information cv992 holds about you. This request can be made to our support team.
6.2 Right to Correction
If any information held about you is incorrect or incomplete, you may request that it be corrected. We will make the correction as quickly as possible.
6.3 Right to Deletion
In certain circumstances you may request that your personal information be deleted. However, some information may be required to be retained due to legal obligations.
6.4 Right to Object to Processing
You may object to the processing of your information for specific reasons. We will carefully consider your objection.
6.5 How to Exercise Your Rights
To exercise any of the above rights, contact our 24/7 live chat support or email us at [email protected]. We will process your request within 30 working days.
Protection of Minors' Information
cv992 is for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is in place during the registration process. If a minor's information enters our system for any reason, it will be deleted immediately and the associated account will be closed.
If a parent or guardian believes their child has created an account on cv992, please notify our support team immediately.
Policy Changes and Updates
cv992 reserves the right to amend this privacy policy as necessary. In the event of significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A notification will be displayed when you log in to the platform
- The "Last Updated" date on this page will be changed
Changes will take effect from the date the revised policy is published. Continued use of the platform after changes have been made will be taken as your agreement to the new policy.
Previous versions of the policy are kept on record with us and will be provided upon request.
Contact & Complaint Resolution
Please contact us for any questions, concerns, or complaints regarding this privacy policy.
Contact Us
24/7 live chat support or email: [email protected] — our Bengali-speaking team is always ready to answer any questions about your privacy.
9.1 Complaint Process
If you have a privacy-related complaint, please follow the steps below:
- First, let us know through our 24/7 live chat.
- If the matter is not resolved via live chat, write to us in detail at [email protected].
- We will provide an initial response within 3 business days of receiving your request.
- For complex matters, a final resolution will be provided within 30 business days.
We take every complaint seriously and are committed to protecting your privacy rights.